Payment Information

Checkout on firmosa.com is handled by PayPal, one of the most widely used and tightly secured payment systems in the world. You can pay with your PayPal balance, or with a credit or debit card. You do not need a PayPal account to order.

This page explains what you can pay with, when you are charged, and how your payment details are protected.

1. Ways to pay

Method PayPal account needed? Good to know
PayPal account Yes Fastest checkout if you are already signed in
Credit or debit card No Guest checkout is enabled. Choose the card option on the PayPal screen.

We accept major credit and debit cards through PayPal. If you would like to pay by a method that is not listed here, contact us before ordering and we will tell you whether it is possible.

2. Currency

All prices on firmosa.com are shown in US dollars (USD), and you are charged in that currency.

If your card is issued in a different currency, your bank or card issuer converts the amount at their own exchange rate and may add a foreign transaction fee of their own. That conversion is handled between you and your bank, and we neither set the rate nor receive any part of the fee.

3. When you are charged

  • Your card or PayPal account is charged at the moment you place the order.
  • You receive an order confirmation email as soon as the payment is accepted.
  • Your order then moves into processing, and is dispatched within 1–2 business days.
  • Shipping is free worldwide. No delivery charge is added at checkout, and there is no minimum order value.

4. How your payment is protected

  • Payments are processed by PayPal. We never see, receive or store your card number — it is entered on PayPal's systems, not ours.
  • PayPal's buyer protection applies to your purchase, and your card issuer's own protections apply on top of it.

5. If your payment is declined

A declined payment usually means your bank has blocked the transaction rather than that anything is wrong with your card. Common causes are an international transaction block, a daily spending limit, or a security check triggered by ordering from overseas.

  1. Check that your card is enabled for international or online transactions.
  2. Contact your bank and ask them to allow the transaction.
  3. Try again, or use a different card.

If it still will not go through, email us at sherry@fillertop.com with a screenshot of the message and we will help you work out what the problem is.

6. What we will never do

  • We will never ask you for your card number, CVV, bank login or payment password by email or in chat.
  • We will never ask you to pay to an account that is not shown on our official checkout.
  • We will never add a charge to your order without telling you first and getting your agreement.

If you ever receive a message that appears to come from us and asks for any of the above, do not act on it. Forward it to sherry@fillertop.com and we will confirm whether it is genuine.

7. Contact us

  • Company: NEWBEAUTY TECHNOLOGY LIMITED
  • Email: sherry@fillertop.com
  • Phone: +86 15383044462
  • Address: Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
  • Response time: within 24 hours on business days

If your question is about an existing order, put your order number in the subject line of your email so we can pull it up straight away.

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