Política de envío

Shipping Policy

Firmosa ships worldwide and shipping is free, with no minimum order value and no destination surcharge. The price you see at checkout is the price you pay for delivery.

Firmosa is not tied to one courier. For each order, Firmosa chooses the carrier that gives the best combination of speed, reliability and clearance handling for your destination, and tells you which carrier is being used when your order is dispatched.

1. Processing time

Orders are processed and dispatched within 1–2 business days (Monday to Friday), counted from the moment your payment is confirmed.
During peak periods such as Chinese New Year, National Day holidays and major promotional events, order volumes rise and processing may take an additional 1–2 business days.
If your order is affected by a peak-period delay, Firmosa contacts you and tells you. You will not have to ask.
Orders are dispatched through standard international express services. If you need a specific carrier, see section 4.

Total delivery time = processing time + transit time. The transit times in section 2 do not include processing time, so please add both figures together when you plan for your order's arrival.

2. Delivery times

Shipping from	Destination	Transit time
International warehouse	United States	7–15 business days
International warehouse	Rest of the world	7–15 business days

Two things worth knowing:

Transit time is counted in business days (Monday to Friday, excluding public holidays) and starts from the date of dispatch, not the date you place your order.
Every figure in the table is an estimate based on the standard performance of Firmosa's carriers. It is not a guaranteed delivery date.

3. Tracking your order

Once your order is dispatched you receive a shipping confirmation email containing your tracking number and carrier details.
Tracking numbers can take 24–48 hours to become active in the carrier's system. An inactive number immediately after dispatch is normal.
If you have not received tracking information within six business days of placing your order, email sherry@fillertop.com and Firmosa will investigate straight away.
For international deliveries, tracking may update more slowly once the parcel reaches your country's local delivery service. The same tracking number usually continues to work on your local carrier's website.

4. Need it faster?

If you need your order urgently, Firmosa can send it with a specific express courier such as DHL or FedEx, which is considerably faster than its standard service.

Express couriers handle the clearance process differently from Firmosa's standard service, and the process differs by country. Please contact Firmosa at sherry@fillertop.com before ordering so that Firmosa can tell you what to expect for your destination and you can decide whether it suits you.

5. Delays

Delivery estimates assume normal conditions. Transit can be extended by causes outside Firmosa's direct control, including carrier backlogs, severe weather, public holidays and peak periods.

Where a carrier notifies Firmosa of a delay affecting your order, Firmosa passes that information on to you by email, so that it does not have to be discovered from a tracking page.
If your parcel has not arrived within ten business days after the estimated delivery date, email Firmosa, which will open an investigation with the carrier on your behalf.

6. The clearance process

Firmosa declares every shipment accurately and completely. Firmosa does not under-declare value and does not describe the contents as something they are not. Doing so would put your parcel, and your future orders, at risk.

If your parcel is held or delayed in clearance:

Contact Firmosa at sherry@fillertop.com within 7 days, attaching the notice you received from the authority or the courier.
Firmosa investigates with the carrier and supplies the documents that are asked for. You do not have to handle this on your own.
Where a parcel cannot be released and has to be sent again, Firmosa reviews what happened and decides whether to reship, on a case-by-case basis.
If you are not sure what your country requires for devices of this kind, ask before you order. Firmosa will tell you what it knows.

Firmosa would rather resolve one held parcel properly than have you find out the hard way that nobody was going to help.

7. Address accuracy and order changes

Please check your delivery address carefully before completing checkout. An incomplete or incorrect address is the single most common cause of a delayed delivery.
If you spot an error, contact Firmosa immediately. Firmosa can amend your address up to the moment of dispatch.
An order can be cancelled within 24 hours of being placed, provided it has not yet been dispatched. See Firmosa's Refund Policy.
If a parcel is returned to Firmosa because the address supplied at checkout was incomplete or incorrect, Firmosa will contact you to arrange redelivery.

8. Damaged, defective or incorrect items

Please inspect your parcel when it arrives. If anything is damaged, or is not what you ordered, contact Firmosa within 7 days of delivery at sherry@fillertop.com, quoting your order number and attaching photographs of the item and its packaging.

Please contact Firmosa first — it will review your case and confirm the options available to you. The full process is set out in Firmosa's Refund Policy.

9. Lost or misdelivered parcels

If tracking shows your parcel as delivered but you cannot find it, check with neighbours and your local delivery office first, then contact Firmosa. Firmosa will open an investigation with the carrier on your behalf and keep you informed of the outcome.

10. Public holidays

Firmosa's facility follows the Chinese public holiday calendar, including Chinese New Year, when dispatch can take longer than the estimates above. Any extended closure will be announced on this page so you can plan around it.

11. Disclaimer

All delivery timeframes described in this policy are estimates, not guaranteed delivery dates.
Firmosa is not liable for delays arising from circumstances beyond its reasonable control, including carrier operational issues, severe weather, natural disasters and public holidays.
Firmosa reserves the right to update this policy. Changes take effect when posted on this page.

12. Contact Firmosa

Company: NEWBEAUTY TECHNOLOGY LIMITED
Email: sherry@fillertop.com
Phone: +86 15383044462
Address: Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Response time: within 24 hours on business days

If your question is urgent, include your order number in the subject line and Firmosa will get to it faster.